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FAQs

Learn more about how we 3D Print your broken Parts

Where are you located?

We are located in Shellharbour NSW. If you’re local, you are welcome to book a time to visit to drop off/pick up your parts.

Our Postal Address is: PO Box 4111 Shellharbour NSW 2529

 

How long will my order take?

Our usual turn-around is one week. However during quieter times and if the part is easy, we usually ship within 48 hours. During busy times orders may take up to 2 weeks to complete.

Can I please talk to someone before I order?

Of course, please call us on 1300 911 937 and we’ll be more than happy to answer all of your questions.

What size can you print?

We can print up to 320mm * 150mm * 150mm in our High Performance materials.

Coming soon we’ll be able to print up to 600mm cubed!

I already have my design, can I get you to print it?

Yes! Please send the .stl file to info@replacemypart.com.au and let us know which material you want and we’ll get a quote back to you.

What materials can you print in?

Please see our Materials page for a full explanation of our filaments.

How do you design the new part?

We design your part from the ground-up using Fusion 360 which is in our opinion the best commercial CAD Software available.

We do not scan parts, we find that designing them from scratch is actually faster and more accuate. The added benefit is that it allows us to get ‘into the mind’ of the original designer which lets us look for ways to improve the final strength of the part, often removing the ‘planned obsolescence’ which may have caused the part to break in the first place.

Can you print Food Safe items?

Unfortunately no. 3D printing creates a surface which can harbour bacteria.

What warranty or guarantee do you offer?

Our Guarantee: We guarantee that the part we create will fit into it’s mating part. If it doesn’t fit first go, we will iterate the design, at our cost (both design and shipping) and if we cannot achieve a perfect fit we will refund the full cost you have paid to us.

Our Warranty: We warrant the part for it’s lifetime that if it breaks again, under normal use, we will replace it for free.

Note: We may change the part’s design to help avoid the reason why the part broke in the first place. However this change will not intefere with its primary function. Otherwise we guarantee Dimensional Accuracy.

Please note: We will not print any part which can be considered a weapon, or part of a weapon.

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